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Privacy Policy

How We Protect and Manage Your Personal Data

At ctmoves, we are committed to protecting your privacy and handling your personal data in a secure and transparent manner. This policy explains what information we collect, how we use it, and your rights under UK data protection laws.

1. Information We Collect

To provide accurate quotes and deliver our services efficiently, we may collect the following information:

  • Personal Details: Name, email address, and phone number.
  • Move Details: Pickup and delivery addresses, property type, and size of your move.
  • Visual Data: Photos of furniture or rooms that you upload to help us assess your move and provide accurate pricing.
  • Technical Data: IP address, browser type, and usage data collected through integrations such as Google Maps and Places API.

2. How We Use Your Information

We use your information only for legitimate business purposes, including:

  • Generating accurate, fixed price removal quotes
  • Managing and confirming bookings through our internal systems
  • Communicating with you regarding your move and service updates
  • Processing deposits and final payments

We do not use your data for unrelated purposes.

3. Data Security and Storage

We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse.

  • Data is stored securely using encrypted form submission services such as Formspree
  • Access to data is restricted to authorised ctmoves staff only
  • Our internal admin systems are used strictly for booking and service management

We do not sell, rent, or share your personal data with third party advertisers.

4. Data Sharing

We may share your data only where necessary to provide our services, such as:

  • Payment processing providers
  • Mapping and location services (Google Maps and Places API)

All third party services used comply with relevant data protection standards.

5. Your Legal Rights

Under UK data protection laws, you have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

6. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

7. Contact Us

ctmoves

86 Paul St, EC2A 4NE

London

Email: info@ctmoves.co.uk